Table of Contents
1. How to Accept or Decline Bookings
- When Smart Booking Assist is turned off, you must manually accept or decline each booking request. Respond promptly to avoid missed opportunities and maintain a good response rate.
- When using Manual Approval, you have a 24-hour window to accept or decline a booking request. If you do not respond within this time, the request will automatically expire.
2. What is Smart Booking Assist?
- When you enable Smart Booking Assist (Profile → Enable/Disable), booking requests will be automatically accepted based on your availability settings.
- You can configure your availability under Settings → Availability to ensure bookings align with your schedule.
3. Event Timezone
- When a client sends you a booking request, the event time is displayed based on the timezone of the event's location. We handle all timezone differences automatically, so you are expected to perform based on the start time shown on the booking request.
4. Reviews
- Reviews are visible only after both parties have submitted their review, or after the 14-day review window has passed. If only one party has left a review when the window expires, only that review will be displayed.
5. Upcoming Events & Covers
- Once the event is confirmed, you can add a cover for your event directly from the Booking Management page and make it visible on your public profile. You can either upload a custom cover image or use your existing gig cover photo as the event cover.
- You can also add a link to an external ticketing system, allowing your fans to purchase tickets directly from there.
- We automatically handle visibility once the event time has passed, so all you need to do is add the cover and set the visibility. Past events are automatically removed from the Upcoming Events section on your public profile.
6. Availability Settings
You can access your availability settings from the Booking Management Page → Set Availability, or from Menu → Settings → Availability.
- Block Dates — Block a range of dates to mark yourself as unavailable for an extended period.
- Block Single Dates — Block individual days to manage your availability on a day-by-day basis.
- Block Time Slots — Block specific time slots within a day if you are only unavailable for part of the day.
7. Understanding Event Statuses
| Pre-Event | |
| Status | Explanation |
| Pending Approval | Musicians who manage their booking requests manually have 24 hours to accept or decline. If no action is taken within this timeframe, the booking request will automatically expire. |
| Confirmed | The musician has accepted the booking and the event is confirmed. |
| Declined | The musician has declined the booking request. |
| Cancelled | The booking request was cancelled by the client before the musician accepted it. |
| Request Expired | The booking request has expired. The musician did not accept or decline it within the 24-hour timeframe. |
| Client Cancellation | |
| Status | Explanation |
| Cancelled by Client (More than 48h before event) | The client cancelled more than 48 hours before the scheduled event. The client receives a full refund. |
| Cancelled by Client (Between 48h – 24h before event) | The client cancelled between 48 and 24 hours before the scheduled event. A 50% cancellation penalty of the total booking amount is applied to the client. |
| Cancelled by Client (Within 24h of event) | The client cancelled within 24 hours of the scheduled event. The following applies:
|
| Musician Cancellation | |
| Status | Explanation |
| Cancelled by Musician |
|
| Event Verification | |
| Status | Explanation |
| Verified | The event has been verified by both parties. |
| Unverified – Expired | Neither party verified their attendance before the end of the event. The case has been escalated to a moderator. |
| Unverified – Client | The client did not verify their attendance. |
| Unverified – Musician | The musician did not verify their attendance. The Verification Policy applies to all of the above cases. |
| Transactions | |
| Status | Explanation |
| Completed | Transaction completed successfully. |
| Failed | Transaction failed. |
| Pending | Payment is pending. |
| Funded | Payment status when the client funds an expense coverage request. |
| Missing Payout Information | Payment is paused until the musician adds their payout information. |
| Missing Billing Information | Payment is paused until the musician adds their billing information. |
| Payment Suspended | Payment has been paused by a moderator pending investigation. |
| Payment Released | Payment has been released by a moderator. You will receive your payment within the number of days after the event as specified by your subscription plan. |
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