Discover & Book Musicians for Your Dream Event

Modified on Mon, 4 May at 1:35 AM

Table of Contents

Searching Without an Account
Two Ways to Search
Sign Up & Profile Setup
Booking Process
Selecting Services
Payment & Smart Booking Assist
Booking & Event Statuses
Managing Your Bookings
Cancellations & Refunds
Event Verification
Reviews

1. Searching Without an Account

You do not need to create an account to start exploring. Both on the web and mobile app, you can browse musicians and check their availability for your desired dates in guest mode — no sign-in required.

ⓘ Good to Know You can search, browse profiles, and check availability freely. A sign-in is only required when you are ready to make a booking request.

2. Two Ways to Search

Our search module offers two different ways to find the right musician for your event.

Search by Event Location & Date

Use the search icon to enter your event location, date, and preferred timeframe.
The system instantly displays all musicians who are available and able to perform at your event on that date.
You can also refine results using filters such as price range, ratings, and musical genre or instrument.
This is the fastest way to book — you can go from search to booking request in under a minute.

ⓘ Search by Location & Date Results returned from this search are already filtered and confirmed as available. Every musician shown is ready to be booked for your event date and location. Simply press Book Now on any profile to proceed directly to your booking request.

Search by Musician Name

Search directly for a musician by name and visit their profile to check their availability, services, and performance locations.
Enter your Event Location, Date, and Timeframe on the musician's profile — the system will instantly confirm whether the musician is available and operates in your area.
You will be clearly informed if the musician is available for your event, or if they do not operate in your location.

⚠ Search by Musician Name When browsing a specific musician's profile, you must enter your Event Location, Date, and Timeframe to check availability. The system will instantly update you on whether the musician is available. Only once availability is confirmed can you press Book Now to proceed. You will be asked to sign in or create an account at this point.

Saving Favourite Musicians

Click the heart icon on any musician's profile to add them to your favourites. This makes it easy to revisit musicians you're considering or want to book again.

3. Sign Up & Profile Setup

How to Sign Up

Visit the platform and click Sign Up. Enter your name, email address, and a secure password. After submitting the form, you'll receive a confirmation email — once verified, you can immediately start searching for musicians.

During sign-up, you can select your preferred music genres. Our algorithm uses this to match you with musicians that best fit your musical taste in future searches.

ⓘ Tip Adding your music genre preferences during sign-up helps our platform show you musicians that best match your style for future searches.

Setting Up Your Profile

Complete your profile before making a booking to ensure smooth transactions and clear communication with musicians.

Payment Details: Add your preferred payment method. We accept major credit cards, processed securely through Stripe. You can save multiple methods and set a default.
Billing Information: Enter your billing address and contact details to ensure accurate invoicing. Your billing information is only visible to musicians with whom you have a confirmed booking, so they can issue you an invoice at the time of the event. The platform also requires your billing information in cases where a penalty applies, in order to issue the relevant invoice.
Preferences: Set your music preferences and event types to get more relevant musician recommendations.

4. Booking Process

Once you have found an available musician, follow these steps to complete your booking request.

Browse & Select: Search by event location or musician name.
Check Availability: Select your preferred date and timeframe to confirm the musician is available.
Music Genres & Event Type: Select the genres and event style so the musician can tailor their performance.
Services: Choose any additional services the musician offers at your event location.
Review Details: Confirm the date, time, location, and pricing before proceeding.
Make Payment: Complete the secure payment process through Stripe.
Receive Confirmation: You'll get an instant confirmation of your booking request.

⚠ Please Note The event time is scheduled according to the timezone of the selected event location. Please ensure you enter the event time accordingly.

⚠ Manual Approval Banner If a musician's profile displays a banner indicating they manually approve booking requests, they have 24 hours to accept or decline. In this case, your payment will only be authorised — not charged — until the musician accepts. If no response is received within 24 hours, the request expires automatically and your authorisation is released with no charge to your account.

5. Selecting Services

After confirming availability, you will be shown only the services available at your event's location. Services may vary depending on the musician's operating area.
Browse and select any extras you'd like to include (e.g. sound system, lighting, stage setup).

ⓘ Good to Know The services displayed are tailored to your event location. Not all services may be available in every area, as musicians may have different equipment arrangements in different countries.

6. Payment & Smart Booking Assist

The payment process varies depending on whether the musician has Smart Booking Assist enabled.

Time Slot Reservation

Once you select an available time slot and begin the booking process, that slot is temporarily locked for you until payment is completed. If you exit before finishing, the slot is released and becomes available to other clients again.

Smart Booking Assist OFF (Manual Approval)

An authorisation is placed on your card but funds are not captured immediately. The musician has 24 hours to approve the request. Once approved, the payment is fully processed and your funds are secured until the event takes place.

⚠ Important If the musician does not respond within 24 hours, the booking request will expire automatically and your payment authorisation will be released. No charge will be made to your account.

Smart Booking Assist ON (Automatic Approval)

Availability has already been pre-checked and confirmed. Payment is taken immediately and the booking is confirmed automatically — no manual approval from the musician is required.

7. Booking & Event Statuses

Your bookings will display different statuses throughout the process. Here is a full reference.

Pre-Event
Status	Explanation
Pending Approval	The musician manages requests manually and has 24 hours to accept or decline. If no action is taken, the booking request expires automatically.
Confirmed	The musician has accepted the booking and the event is confirmed.
Declined	The musician has declined the booking request.
Cancelled	The booking was cancelled by the client before the musician accepted it.
Request Expired	The musician did not accept or decline the request within the 24-hour timeframe.

Client Cancellation
Status	Explanation
Cancelled by Client (More than 48h before event)	The client cancelled more than 48 hours before the event. A full refund is issued.
Cancelled by Client (Between 48h – 24h before event)	The client cancelled between 48 and 24 hours before the event. A 50% cancellation penalty of the total booking amount is applied.
Cancelled by Client (Within 24h of event)	A 50% cancellation penaltyapplies. Additionally: The client may be held responsible for out-of-pocket expenses already incurred by the musician (e.g. travel, accommodation, equipment rental). If the client does not accept the musician's expense coverage request within the timeframe, the case is automatically escalated to a moderator. If the musician does not submit an expense coverage request within the timeframe, only the 50% penalty applies. If the musician cancels their expense coverage request, they forfeit reimbursement and only the 50% penalty applies.

Musician Cancellation
Status	Explanation
Cancelled by Musician	If the musician requests a cancellation and the client does not respond within 48 hours (or until the event start time, whichever comes first), the cancellation is automatically accepted by the system. A full refund is issued to the client and the musician's ranking and level may be affected.

Event Verification
Status	Explanation
Verified	The event has been verified by both parties.
Unverified – Expired	Neither party verified before the end of the event. The case has been escalated to a moderator.
Unverified – Client	The client did not verify their attendance.
Unverified – Musician	The musician did not verify their attendance. The Verification Policy applies to all unverified statuses.

Transactions
Status	Explanation
Completed	Transaction completed successfully.
Failed	Transaction failed.
Pending	Payment is pending.
Funded	Payment status when the client funds an expense coverage request.
Payment Suspended	Payment has been paused by a moderator pending investigation.
Payment Released	Payment has been released by a moderator.

8. Managing Your Bookings

Your dashboard gives you a full view of all booking activity:

Upcoming Events: All confirmed bookings with dates, times, and musician details.
Booking History: A record of past events and their outcomes.
Payment Records: Access invoices and payment confirmations.
Messages: Review all communication exchanged with musicians.
Reviews: See reviews you've left and reviews musicians have left for you.

Messaging Musicians

Once a booking request has been made, you can use the integrated messaging system to communicate directly with musicians — to discuss event details, ask questions, or follow up at any stage of the booking.

9. Cancellations & Refunds

Cancellations can be made through your dashboard. The refund amount depends on how far in advance you cancel:

More than 48 hours before the event: Full refund.
Between 48 and 24 hours before the event: 50% cancellation penalty applied.
Within 24 hours of the event: 50% cancellation penalty applied. You may also be held responsible for covering any out-of-pocket expenses already incurred by the musician (e.g. travel tickets, accommodation, equipment rental).

⚠ Important Refunds are returned to your original payment method within 3–5 business days. For cancellations within 24 hours, any expense coverage disputes may be escalated to a moderator if not resolved between both parties within the required timeframe.

10. Event Verification

After the event takes place, both you and the musician are required to verify the event through the mobile app.
Verification must be completed within the event window — from the event start time until the event end time.
This step applies in all cases and ensures that both parties confirm the event was completed as agreed.
Full details are covered in our Verification Policy.

⚠ Important Event verification is mandatory. Failure to verify within the event window may result in the case being escalated to a moderator. Please make sure to complete verification through the mobile app within the event window — from the event start time until the event end time.

11. Reviews

Review Window: You have 14 days after your event to leave a review.
Visibility: Reviews are shown publicly only after both parties have submitted one, or after the 14-day window has passed. If only one party submits within 14 days, only that review will appear.
Content: Focus on the musician's performance, professionalism, punctuality, and overall service. Keep feedback constructive and relevant to the booking.
Impact: Reviews directly affect a musician's rating and visibility on the platform.

This article is regularly updated to reflect the latest features and policies. For additional support, please contact our customer service team.