Discover & Book Musicians for Your Dream Event

Modified on Tue, 31 Mar at 3:59 AM

Table of Contents

Getting Started
Booking Process
Booking & Event Statuses
Managing Your Bookings
Cancellations & Refunds
Payment & Smart Booking Assist
Reviews

1. Getting Started

How to Sign Up

Visit the platform and click Sign Up. Enter your name, email address, and a secure password. After submitting the form, you’ll receive a confirmation email — once verified, you can immediately start searching for musicians.

Setting Up Your Profile

Complete your profile before making a booking to ensure smooth transactions and clear communication with musicians.

Payment Details: Add your preferred payment method in the payment section. We accept major credit cards, processed securely through Stripe. You can save multiple methods and set a default.
Billing Information: Enter your billing address and contact details to ensure accurate invoicing.
Preferences: Set your music preferences and event types to get more relevant musician recommendations.

Searching for Musicians

By Event's Location: Search by event location and adjust the radius to expand or narrow results.
By Musician Profile: Search by musician name to view their profile, available services, and performance locations. Enter your event location, and the system will check whether the musician can operate in your desired area. If the musician is available for your selected date and location, the next screen will display the services they can offer at your event.
Filters: Refine results by price range, availability, ratings, and musical genre or instrument.

Saving Favourite Musicians

Click the heart icon on any musician’s profile or gig listing to add them to your favourites. This makes it easy to revisit musicians you’re considering or want to book again.

2. Booking Process

How to Book a Musician

Browse & Select: Search by event location or musician name.
Check Availability: Select your preferred date and time to confirm the musician is available.
Music Genres & Event Type: Select the genres and event style so the musician can tailor their performance.
Services: Choose any additional services the musician offers.
Review Details: Confirm the date, time, location, and pricing before proceeding.
Make Payment: Complete the secure payment process through Stripe.
Receive Confirmation: You’ll get an instant confirmation of your booking request.

Important The event time is scheduled according to the time zone of the selected event location. Please ensure you enter the event time accordingly.

3. Booking & Event Statuses

Your bookings will display different statuses throughout the process. Here is a full reference.

Pre-Event
Status	Explanation
Pending Approval	Musicians managing requests manually have 24 hours to accept or decline. If no action is taken, the booking request expires automatically.
Confirmed	The musician has accepted the booking and the event is confirmed.
Declined	The musician has declined the booking request.
Cancelled	The booking was cancelled by the client before the musician accepted it.
Request Expired	The musician did not accept or decline the request within the 24-hour time-frame.

Client Cancellation
Status	Explanation
Cancelled by Client (More than 48h before event)	The client cancelled more than 48 hours before the event. A full refund is issued.
Cancelled by Client (Between 48h – 24h before event)	The client cancelled between 48 and 24 hours before the event. A 50% cancellation penalty of the total booking amount is applied.
Cancelled by Client (Within 24h of event)	A 50% cancellation penalty applies. Additionally: The client may be held responsible for out-of-pocket expenses already incurred by the musician (e.g. travel, accommodation, equipment rental). If the client does not accept the musician’s expense coverage request within the timeframe, the case is automatically escalated to a moderator. If the musician does not submit an expense coverage request within the timeframe, only the 50% penalty applies. If the musician cancels their expense coverage request, they forfeit reimbursement and only the 50% penalty applies.

Musician Cancellation
Status	Explanation
Cancelled by Musician	If the musician requests a cancellation and the client does not respond within 48 hours (or until the event start time, whichever comes first), the cancellation is automatically accepted by the system. A full refund is issued to the client and the musician’s ranking and level may be affected.

Event Verification
Status	Explanation
Verified	The event has been verified by both parties.
Unverified – Expired	Neither party verified before the end of the event. The case has been escalated to a moderator.
Unverified – Client	The client did not verify their attendance.
Unverified – Musician	The musician did not verify their attendance. The Verification Policy applies to all unverified statuses.

Transactions
Status	Explanation
Completed	Transaction completed successfully.
Failed	Transaction failed.
Pending	Payment is pending.
Funded	Payment status when the client funds an expense coverage request.
Missing Payout Information	Payment is paused until the musician adds their payout information.
Missing Billing Information	Payment is paused until the musician adds their billing information.
Payment Suspended	Payment has been paused by a moderator pending investigation.
Payment Released	Payment has been released by a moderator. You will receive your payment within the number of days after the event as specified by your subscription plan.

4. Managing Your Bookings

Your dashboard gives you a full view of all booking activity:

Upcoming Events: All confirmed bookings with dates, times, and musician details.
Booking History: A record of past events and their outcomes.
Payment Records: Access invoices and payment confirmations.
Messages: Review all communication exchanged with musicians.
Reviews: See reviews you’ve left and reviews musicians have left for you.

Messaging Musicians

Once a booking request or inquiry has been made, you can use the integrated messaging system to communicate directly with musicians.

5. Cancellations & Refunds

Cancellations can be made through your dashboard. The refund amount depends on how far in advance you cancel:

More than 48 hours before the event: Full refund.
Between 24 and 48 hours before the event: 50% refund.
Less than 24 hours before the event: You will incur a 50% penalty, and you may also be responsible for
covering any musician expenses (e.g., tickets, etc.)

Refunds are returned to your original payment method within 3–5 business days.

6. Payment & Smart Booking Assist

The payment process varies depending on whether the musician has Smart Booking Assist enabled.

Time Slot Reservation

Once you select an available time slot and begin the booking process, that slot is temporarily locked for you until payment is completed. If you exit before finishing, the slot is released and becomes available to other clients again.

Smart Booking Assist OFF

An authorisation is placed on your card but funds are not captured immediately. The musician has 24 hours to approve the request. Once approved, the payment is fully processed.

Smart Booking Assist ON

Availability has already been pre-checked and confirmed. Payment is taken immediately and the booking is confirmed automatically. No manual approval from the musician is required.

7. Reviews

Review Window: You have 14 days after your event to leave a review.
Visibility: Reviews are shown publicly only after both parties have submitted one, or after the 14-day window has passed. If only one party submits within 14 days, only that review will appear.
Content: Focus on the musician’s performance, professionalism, punctuality, and overall service. Keep feedback constructive and relevant to the booking.
Impact: Reviews directly affect a musician’s rating and visibility on the platform.

This article is regularly updated to reflect the latest features and policies. For additional support, please contact our customer service team.