Musician Cancellation Policy & Client Refund

Modified on Wed, 1 Apr at 1:08 AM

This policy explains what happens when a musician requests to cancel a confirmed booking and the consequences that may follow.

How the Cancellation Process Works

When a musician submits a cancellation request, the client is notified and given the opportunity to respond. The outcome depends on whether the client accepts or ignores the request.

If the Client Does Not Respond

If the client does not respond to the cancellation request, the system will automatically cancel the event after 48 hours or when the scheduled event start time arrives — whichever comes first. A full refund is then issued to the client.

If the Client Does Not Accept

If the client actively does not accept the cancellation within 48 hours, or until the scheduled start time arrives (whichever comes first), the cancellation is automatically accepted by the system. A full refund is issued to the client and the musician’s ranking and level may be affected.

Warnings & Penalties for Musicians

⚠ Important Warning If a musician cancels an event without client acceptance, their profile ranking in search results and level will be lowered in accordance with our Reward Level Penalty & Ranking Demotion Policy. Repeated cancellations will have a compounding negative effect on your visibility and standing on the platform.

⚠ Attention If you are unable to perform at a confirmed event, contact the client and our support team as early as possible. Early communication gives the client the best chance to find an alternative and may reduce the impact on your profile.

For questions about a specific cancellation or the demotion policy, contact our support team directly from your dashboard.