Reward Level Penalty & Ranking Demotion Policy

Overview

This policy defines how musicians may be penalized based on consistent negative behavior across events.

• Temporary ranking demotion (Top → Middle → Lower).
• Level demotion applies only to Level 1, Level 2, and Top Rated musicians.
• Ranking effects are applied per gig, not globally.
• New Musician is not eligible for demotion. Level 1 musicians cannot drop below Level 1.

Trigger Criteria

Triggers are evaluated consecutively (not in total). If any one of the following thresholds is met for a specific gig, the penalty process is activated.

• Review Score: 3 events in a row with a review of 3 stars or lower.
• Cancellations: 3 consecutive cancellations without client acceptance.
• Unverified Events: 3 consecutive events marked as Unverified by the musician, or marked as Unverified — Expired.

Level 1 Musician

Trigger Thresholds

• 3 consecutive reviews of 3 stars or below.
• 3 consecutive cancellations.
• 3 consecutive unverified events (Unverified — Expired or Unverified Musician).

Penalty Result

• Ranking Demotion: Drops to Lower Ranking for this gig.
• Level Demotion: None — cannot drop below Level 1.
• Penalty Duration: 1 month.

Level 2 Musician

Trigger Thresholds

• 3 consecutive reviews of 3 stars or below.
• 3 consecutive cancellations.
• 3 consecutive unverified events (Unverified — Expired or Unverified Musician).

Penalty Result

• Ranking Demotion: Middle → Lower Ranking for this gig.
• Level Demotion: Drops to Level 1.
• Penalty Duration: 2 months.

Top Rated Musician

Trigger Thresholds

• 3 consecutive reviews of 3 stars or below.
• 3 consecutive cancellations.
• 3 consecutive unverified events (Unverified — Expired or Unverified Musician).

Penalty Result

• Ranking Demotion: Top → Middle Ranking for this gig.
• Level Demotion: Drops to Level 2.
• Penalty Duration: 3 months.

Penalties are applied automatically based on consecutive performance data per gig. Maintaining consistent quality ensures your level and ranking are protected.